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Archive for December, 2009
Proactive Customer Support: Channels of Communication
December 16th, 2009 
noelmcavoy There are several channels of communication used by businesses to share information, promote events, and to stay connected. Three of the most common
Posted in Customer Service 
Tags: consumer, Customer Service, customer support, proactive 
12 Comments »The Principle of the Path
December 5th, 2009 noelmcavoy The Principle of the Path by Andy Stanley is an insightful book that provides a great insight into a principle that we see in action every day but can never put into words or clearly define. Stanley is a skilled communicator and has done a great job showing me how I can better approach my [...]
