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TwitterThere are several channels of communication used by businesses to share information, promote events, and to stay connected. Three of the most common
Posts Tagged ‘consumer’
Proactive Customer Support: Channels of Communication
December 16th, 2009 
noelmcavoy 
Posted in Customer Service 
Tags: consumer, Customer Service, customer support, proactive 
12 Comments »Finding Answers: Today's Consumers
October 22nd, 2009 noelmcavoy In today’s connected world, consumers find answers to their questions and problems in a very different way than they did even 10 years ago. Card catologues and extensive directories or menus are overlooked in favor of the search engine. Tools like Google and Wikipedia can take your input of a few words and deliver resources (or links [...]
